Resource Specialists work with all program customers including clients, staff and members of the community to assess, link, and follow up on identified resources at Jefferson Center and in the community. Resource Specialists empower customers to access identified resources and assist with navigating systems of care to meet identified outcomes. Resource Specialists provide a wide array of case management and prevention services from a generalist perspective and are experts on community resources and benefits.
Resource Specialists work with all program customers including Jefferson Center clients, staff members, and members of the community to assess, link, and follow up on identified resources internally and in the community. Empowers customers to access identified resources and assists with navigating systems of care to meet identified outcomes
Works with Jefferson Center clients assigned to the Navigation Network level of care and Housing Team to provide case/care management and other brief services as needed, and provides support to all Navigation programs. Enacts outreach and engagement strategies to special populations
Knowledgeable about Jefferson Center and community resources and builds relationships with providers to assist in a seamless referral process. Works to develop effective ways to research, update and communicate these resources to Navigation customers. Resource Specialists are experts regarding community resources and benefits
Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Works from a strength based, recovery based perspective and takes cultural considerations into account when appropriate. Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, pages, email and other requests
Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Program Director
Responsible for the coordination and/or completion of needed paperwork including progress summaries, releases of information, and other needed documentation
Resource Specialists will be held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.