The Administrative Support Coordinator directly supervising a team of 6 Main Operators, who act as operators and schedulers for Jefferson Center’s central phone operations and assists with the supervision of the Senior Secretaries and Front Office staff. The Coordinator monitors and provides administrative oversight to Centralized Scheduling and Front Office Staff functions as directed by the Administrative Support Manager. Supervises main operators and front office staff scheduling calendars, assures accuracy in administrative function for both main operator and front office teams. Coordinator ensures good communication between outpatient offices, Navigation, Housing, Intern and Trainings teams on scheduling systems and administrative items. This role also maintains consistency in process, accuracy in procedure and brings strong customer service expectations to the main operators and front desk staff members. This position provides backup support on phone and floats to provide front office coverage as needed.
Jefferson Center is a Trauma Informed Agency. As such, the following expectations apply.
The Administrative Support Coordinator will be held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.