• Main Operator- Bilingual Spanish

    Job Locations US-CO-Wheat Ridge
    Posted Date 6 days ago(12/4/2018 11:31 AM)
    Job ID
    2018-1901
    # of Openings
    1
    Category
    Administrative
    Subsidiary
    Jefferson Center
    Type
    Full-Time
  • Overview

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    Jefferson Center is looking for a positive, energetic person to assist clients and staff as a first level of contact as part of the main operator and front desk Administrative Support team.  This position will provide exceptional customer service and administrative excellence to clients and staff  by answering a busy Center-wide multiline phone system.  In order to support the Administrative team the employee will also be asked to support the needs of the front office staff and various programs throughout Jefferson Center.  This position will support other administrative projects as assigned.

    Responsibilities

    • Responsible for main switchboard, centralized scheduling, myHealthPointe support (client portal), Health Crowd (appointment reminder system) messaging customers, and submitting medication refill request.
    • Provide front end coverage during extended business hours.
    • Provides Spanish-language interpreter services, both telephonically and in-person.
    • Provides Spanish language outreach/engagement calls.
    • Refers Spanish Speaking consumers to appropriate Center bilingual clinicians/programs.
    • Provide administrative support to all Navigation teams/programs including providing information only related services to customers, updating resource information, data entry and outreach projects as assigned.
    • Check in customers and sign/sort/track incoming deliveries, mail and incoming/outgoing messages via other technology (e-mail, text etc..).
    • Maintain at least a 98% answer rate for calls coming into the Attendant Work Station within five rings.
    • Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Program Coordinator.
    • Exhibits enthusiasm, courtesy, adaptability, flexibility, and spirit of cooperation in the work environment.
    • Maintains effective interpersonal relationships with consumers, peers, management, visitors and the general public.
    • Ability to multi-task, prioritizes concerns, and effectively manages time independently.
    • Attends trainings as required.
    • Participates in supervision by coming prepared with an agenda. Utilizes a problem solving approach as well as feedback. Attends supervision at times and intervals agreed upon with supervisor.
    • Works cooperatively with other community agencies, as appropriate, and in agreement with supervisor.

    Main Operators will be held accountable for all duties of this job.  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  

    Qualifications

    • High School Graduate or equivalent.
    • Bilingual in Spanish required. Language proficiency level will be determined by Spanish language testing at Jefferson Center.
    • Prior experience in Main Switchboard/Phone receptionist duties is desirable.
    • Prior experience in Electronic Health Records (EHR) is desirable.
    • Excellent customer service skills, along with a willingness to help other people.
    • Pleasant personality and phone voice.
    • Willingness to work at the front desk and to float to various offices within Jefferson County to support the needs of the front desk staff.
    • Knowledge of the Jefferson County Area, the community and people.
    • Knowledge of Microsoft Office products.
    • Consistent evidence of timely and accurate work products required to be considered for hiring.

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