Jefferson Center for Mental Health

Housing Case Manager (Unhoused Outreach)

Job Locations US-CO-Wheat Ridge
Posted Date 3 weeks ago(9/8/2022 5:15 PM)
Job ID
# of Openings
Jefferson Center





COVID-19 Vaccination or an approved medical or religious exemption is required for employment with Jefferson Center for Mental Health. Newly hired employees must be fully vaccinated (Received final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious exemption, prior to their first day of employment. Information on how to request an exemption will be provided at the time of offer.


At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.


The Outreach Housing Case Manager provides engagement and case management services to unhoused individuals in and around Jefferson Center office building locations. This role is tasked with identifying all types of barriers which may complicate a client’s ability to obtain or maintain benefits, housing, or other basic needs; and use creative problem solving to address these issues.


This position works closely with support staff, facilities staff, peers, and other members of clinical treatment teams to best support client goals and safety of clients, staff, and site.


Housing Case Managers empower customers to access identified resources and assist with navigating systems of care to meet identified outcomes.  Housing Case Managers provide a wide array of clinical services from a generalist perspective and are knowledgeable of community resources (including housing) and benefits.  Housing Case Managers work with all program customers to assess, link and follow up on identified resources and benefits at Jefferson Center and in the community.


  • Provide outreach and case management services to unhoused/unstably housed individuals.
  • Works with clients to identify barriers to meeting basic needs and engages residents in goal setting and monitoring progress. Actively coordinates care with Jefferson Center, and other community agencies and health providers. Maintains appropriate professional standards and provides appropriate follow-up for consumers.
  • Provides support and basic de-escalation to clients as needed. Helps to manage and prioritize the needs of clients who may be in a self-defined crisis. Assessing needs, coordinating care, and connecting clients to needed services (ie. non-urgent medical care) are core components of this position.
  • Provides screening, case management and skills development services to coordinate the benefits application process from a strength based and recovery-based perspective taking cultural considerations into account when appropriate.
  • Educate consumers, families and Jefferson Center staff of eligibility process for various programs. Compile and circulate required information to Jefferson Center staff, consumers and families.
  • Works as part of the Clinical Housing team and will provide team coverage and support as needed and identified by the Program Director.
  • Responsible for the coordination and/or completion of needed paperwork including treatment plans, releases of information, CCARs and other needed documentation.
  • Maintains a positive focus and excellent customer service skills towards consumers, Jefferson Center staff, and the community. Effectively responds to client/consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, pages, email and other requests.
  • Documents all contacts according to Jefferson Center and Navigation Program standards while meeting productivity standards as identified by the Program Director.

Other Duties:

  • Submit 90% of all SFRs/Progress-to-Date forms within 3 working days and complete 95% of paperwork by due date.
  • Exhibit enthusiasm, courtesy, adaptability flexibility, and spirit of cooperation in the work environment.
  • Maintain effective interpersonal relations and customer service with consumers, peers, upper management, visitors and the general public.
  • Ability to multi-task, prioritize concerns, and effectively manage time independently.
  • Effectively respond to client/consumer needs and problems, initiate and maintain positive recovery based interactions, timely response to phone calls, pages, email and other requests.
  • Attend mandatory in-services, compliance with individualized training plan if required.
  • Participate in team meetings, clinical staff meetings, and clinical consolations as scheduled.
  • Participate in supervision by coming prepared with an agenda. Report high risk/problem cases, and utilized a problem solving approach as well as feedback. Attend supervision at times and intervals agreed upon with supervisor.
  • Other duties as assigned by the Director of Navigation and Housing Services.


NoteEmployees are held accountable for all duties of this job.  This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. 


Education, Knowledge, Skills & Experience Required:

  • Bachelor’s Degree in mental health or related field required.  One or more years of experience in a mental health setting preferred.
  • Experience with Housing First and/or Harm Reduction models preferred.
  • Bilingual proficiency (English/Spanish) preferred.
  • Good communication, organizational, and computer skills.
  • Consistent evidence of timely and accurate work products required to be considered for hiring. 

Salary & Benefits

Grade 50- Bachelor’s Degree

  • $38,100 to $48,600*
  • *Salary is determined based on years of total relevant experience
  • *Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

**BONUS OPPORTUNITY!! $1,000 bonus paid out on one month anniversary. ** Based on full time (40 hours/week). Prorate if less than 40 hours/week. Must work a minimum of 20 hours/week to be eligible for bonus.


Benefits Include:

  • Flexible work schedule and remote work options (Jefferson Center will offer relocation assistance, up to $1,500, to out of state candidates willing to relocate to Colorado. Please contact Recruiting for more information.)
  • Medical (Kaiser or Cigna), Delta Dental, and EyeMed Vision insurance plans
  • Life, LTD/STD, and malpractice insurance paid by Jefferson Center
  • 401(k) plan with matching employer contribution and 403(b) option
  • 15% Wellness Discount on medical insurance plans for participating employees
  • 1 Paid Wellness Hour per week (based on FTE)
  • Health Insurance Reimbursement up to $125 per month
  • Generous Paid Time Off plus 13 paid holidays per year
  • Employees with 1 year of service are eligible for Supplemental Parental Leave up to 60 hours (based on FTE)
  • Extended Paid Bereavement Leave up to 20 days
  • Trauma Informed Care Leave
  • Tuition Reimbursement after one year of employment
  • Public Service Loan Forgiveness and Colorado Health Services Corps loan repayment plan options for participating employees.


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