Jefferson Center for Mental Health

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Search Results Page 3 of 4

Job Post Information* : Posted Date 2 weeks ago(11/9/2022 12:18 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  Serves as Licensed WIC or Licensed MCT Clinician, as determined by clinical situation, available staffing, and supervisor’s assignment. Provides emergency services, including de-escalation and crisis intervention for consumers at the Walk-In Center or approved locations in the community, including client homes.   Works collaboratively with local law enforcement CIT Officers when a joint response is indicated.  Initiates involuntary mental health holds when needed to ensure the safety of the consumer.  Determines the level of follow-up care needed and facilitates the consumer’s direct access to that level of care.     Serves as lead clinician for the shift when no identified supervisor is on duty. Initiates involuntary mental health holds as allowed by statute in order to ensure client safety.  Provides supervision, consultation and oversight to unlicensed clinicians.   The hours for this position are Monday - Friday 12:00pm(noon) to 8:00pm.
ID
2022-4323
Job Post Information* : Posted Date 3 weeks ago(11/8/2022 4:50 PM)
**BONUS OPPORTUNITY ELIGIBLE** At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages. Jefferson Center is seeking a talent clinician (Licensed or Unlicensed working towards clinical licensure) who is looking to inspire hope, improve lives and strengthen our community by providing mental health services for commercially insured individuals and families. This position will be primarily Telehealth with some in-office services as indicated. We are looking for someone with a positive attitude, exceptional clinical skills working with adults, kids and families, and the ability to work within a trusted environment with other providers. We are a team that is community minded and focused on people first. We care for those with whom we serve, work and partner. We give people a voice, welcome their viewpoints and encourage understanding and open-mindedness. Dignity is one of our shared values. We treat everyone with respect and compassion. Our Clinicians are a central part of a interdisciplinary team including Psychiatrists, Nurse Prescribers, Medical support staff, other clinicians and administrative staff. Positions are available on a Full-time or Part-time basis. 
ID
2022-4321
Job Post Information* : Posted Date 2 weeks ago(11/15/2022 12:01 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   Provide psychiatric nursing services to patients at the Outpatient offices.  Collaborate with prescribers in all phases of medication management and follow-up, medication groups, medication problems and side effects and identify potential physical problems impacting the mental health of patients. Provide education to all patients and their families regarding psychiatric diagnoses.    
ID
2022-4319
Job Post Information* : Posted Date 3 weeks ago(11/8/2022 6:14 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   The Navigation Housing Case Manager provides case management services for Recovery Oriented Housing Program (ROHP) participants.  ROHP participants are identified to be currently experiencing or at risk of chronic homelessness, high utilizers of publicly funded systems, possibly disengaged from services and in need of diverse supportive services.  This role is tasked with identifying all types of barriers which may complicate a participant’s ability to obtain and maintain housing, and use creative problem solving to address these issues. This Case Management position includes social and resource-related needs assessment and linkage, broad case review, scheduling and outreach, and various other supports to monitor client progress and ensure that ROHP outcome measures are met.    This position works closely with Navigation’s Housing Specialists, Facilities, therapists and prescribers, to identify and overcome barriers which complicate a resident’s ability to remain housed, keep files compliant, and is a member of our Clinical Housing team.  
ID
2022-4318
Job Post Information* : Posted Date 3 weeks ago(11/8/2022 4:49 PM)
    **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   The Police Based Co-Responder will provide early intervention assessment, referrals and clinical case management services to persons in the community that are identified by Lakewood Police Department officers as possibly having mental health issues.  To provide information, education, liaison, and transition services to various networks within Jefferson Center for Mental Health (Jefferson Center) and with federal, state, and community based agencies and resources. To provide training and on-going education for officers to increase awareness of crisis de-escalation, mental health issues and intervention. To provide family members with necessary information and education to further assist persons with mental illness and for themselves.  
ID
2022-4315
Job Post Information* : Posted Date 3 weeks ago(11/4/2022 1:17 PM)
**BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   Navigation Therapists work with clients who are receiving Medication Only level of care. Therapists provide care management, brief therapy, initial assessments for services, and other services to clients receiving primarily Medication only services. This includes family therapy for adult clients (couples and families), care management, brief therapy, and other services to Jefferson Center clients.   This position will spend 50% of their time working with clients on the Meds only caseload. The other 50% will be spent working with adults seeking Couples or Adult Identified Family Therapy.   This position will enact outreach and engagement strategies to special populations and provide individual and other support to clients as needed. This position works closely with consumers, providers, and other departments to insure seamless care within Jefferson Center and the community.
ID
2022-4313
Job Post Information* : Posted Date 3 weeks ago(11/4/2022 12:49 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  Serves as Licensed WIC or Licensed MCT Clinician, as determined by clinical situation, available staffing, and supervisor’s assignment. Provides emergency services, including de-escalation and crisis intervention for consumers at the Walk-In Center or approved locations in the community, including client homes.   Works collaboratively with local law enforcement CIT Officers when a joint response is indicated.  Initiates involuntary mental health holds when needed to ensure the safety of the consumer.  Determines the level of follow-up care needed and facilitates the consumer’s direct access to that level of care.     Serves as lead clinician for the shift when no identified supervisor is on duty. Initiates involuntary mental health holds as allowed by statute in order to ensure client safety.  Provides supervision, consultation and oversight to unlicensed clinicians.   The hours for this position are Monday - Friday 7:00am-3:00pm.
ID
2022-4311
Job Post Information* : Posted Date 3 weeks ago(11/4/2022 12:46 PM)
    **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   Jefferson Center is seeking therapists to join our recovery oriented, phase-based care teams. Our phase-based care model will help people thrive by continuously revolutionizing healthcare delivery, using a data-driven and team-based approach.     Phase-based care is an interdisciplinary treatment approach rooted team collaboration, data, and measurement, where each member contributes their expertise. The latest team-based clinical practices and tools are employed to help those in need get better fast and maintain their health and wellbeing long-term.    We seek to offer our community access to the best behavioral health, substance use, and wellness services starting on the same day they are requested, without exception. We will achieve this while simultaneously creating a work environment where our team has the autonomy, support, and tools to be wildly effective, satisfied, and engaged at work.     Goals: While our use of the phase-based care model has many goals, there are three primary ones worth emphasizing: (1) dramatic reduction in wait times for accessing care and wait times between interventions in the initial phase of care, (2) increase our resilience to industry wide staffing shortages and record high community demand, and (3) decrease staff burnout.     As a therapist, you may be a good fit for our team if your values and goals align with ours: - The people we serve want choice in how they receive services, and it is our job to honor choice.    - The people we serve have complex challenges and a team model best supports solving those complex challenges.    - Showing health improvements via measurable outcomes is an important responsibility of providers, both to the people we serve and to those that fund those services.    Jefferson Center is hiring positions for the following Phase Based teams. Below is a brief description of each.      Substance Use and Recovery Phase Based Care - Substance Use and Co-occurring Outpatient Phase Based Care provides immediate, non-crisis support and therapeutic services for adults 18 and older and their significant caregivers/families. This includes Indigent clients, clients with Medicaid coverage or self-pay for therapeutic trauma-informed services. The SUD and Co-occurring Outpatient team provides wraparound clinical services from care coordination, Initial and concurrent assessments, individual and/or family therapy, case management and medication management services. 
ID
2022-4310
Job Post Information* : Posted Date 3 weeks ago(11/4/2022 12:42 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   Jefferson Center is seeking Program Coordinators to join our recovery oriented, Collaborative Care (phase-based care) teams. Our phase-based care model will help people thrive by continuously revolutionizing healthcare delivery, using a data-driven and team-based approach.     Phase-based care is an interdisciplinary treatment approach rooted team collaboration, data, and measurement, where each member contributes their expertise. Caseloads are shared among the team, which is comprised of a medical doctor or nurse practitioner, nurse, therapists, care coordinators, peer specialists, and program support staff. The latest team-based clinical practices and tools are employed to help those in need get better fast and maintain their health and wellbeing long-term.    We seek to offer our community access to the best behavioral health, substance use, and wellness services starting on the same day they are requested, without exception. We will achieve this while simultaneously creating a work environment where our team has the autonomy, support, and tools to be wildly effective, satisfied, and engaged at work.     As a Program Coordinator, you may be a good fit for our team if your values and goals align with ours: - The people we serve want choice in how they receive services, and it is our job to honor choice.    - The people we serve have complex challenges and a team model best supports solving those complex challenges.    - Showing health improvements via measurable outcomes is an important responsibility of providers, both to the people we serve and to those that fund those services.    Goals  While our use of the phase-based care model has many goals, there are three primary ones worth emphasizing: (1) dramatic reduction in wait times for accessing care and wait times between interventions in the initial phase of care, (2) increase our resilience to industry wide staffing shortages and record high community demand, and (3) decrease staff burnout.       Jefferson Center is hiring for the SUD & Recovery Collaborative Care Clinic. Below is a brief description of the program.   Substance Use and Recovery Collaborative Care - Substance Use and Co-occurring Outpatient Phase Based Care provides immediate, non-crisis support and therapeutic services for adults 18 and older and their significant caregivers/families. This includes Indigent clients, clients with Medicaid coverage or self-pay for therapeutic trauma-informed services. The SUD and Co-occurring Outpatient team provides wraparound clinical services from care coordination, Initial and concurrent assessments, individual and/or family therapy, case management and medication management services. 
ID
2022-4309
Job Post Information* : Posted Date 3 weeks ago(11/4/2022 12:38 PM)
**BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   The Outreach Housing Case Manager provides engagement and case management services to unhoused individuals in and around Jefferson Center office building locations. This role is tasked with identifying all types of barriers which may complicate a client’s ability to obtain or maintain benefits, housing, or other basic needs; and use creative problem solving to address these issues.   This position works closely with support staff, facilities staff, peers, and other members of clinical treatment teams to best support client goals and safety of clients, staff, and site.   Housing Case Managers empower customers to access identified resources and assist with navigating systems of care to meet identified outcomes.  Housing Case Managers provide a wide array of clinical services from a generalist perspective and are knowledgeable of community resources (including housing) and benefits.  Housing Case Managers work with all program customers to assess, link and follow up on identified resources and benefits at Jefferson Center and in the community.
ID
2022-4308
Job Post Information* : Posted Date 3 weeks ago(11/3/2022 1:30 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   The Walk In Center Nurse provides medical and psychiatric nursing services to consumers at the Walk-In Center.  Provide medical screening to determine need for immediate medical services. Collaborate with prescribers for emergency medication management including medication problems and side effects. Identify potential physical problems impacting the mental health of consumers. 
ID
2022-4307
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:21 PM)
  **BONUS OPPORTUNITY ELIGIBLE**    At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  We have 1 position available at this practice location:   This position will be co-located at – Littleton Internal Medicine Associates – 7780 S Broadway Ste 100 Littleton, CO 80122; This position has capacity for hybrid work options.     This position can be combined with another open part-time position to create a full-time employment opportunity; 10 hour work days are an option with this opening.       You will provide behavioral health assessments and mental health treatment to patients of the medical practice.  You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available.    Littleton Internal Medicine Associates Website: www.coloradophysicianpartners.com
ID
2022-4304
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:21 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   We have 1 position available at this practice location.   This position will be co-located at – Internal Medicine Southwest – 6169 S Balsam Way Littleton, CO 80123; This position has capacity for hybrid work options.   This position can be combined with another open part-time position to create a full-time employment opportunity; 10 hour work days are an option with this opening.     You will provide behavioral health assessments and mental health treatment to patients of the medical practice. You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available.    Internal Medicine Southwest Website: www.imdsw.com
ID
2022-4302
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:25 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  We have 1 position available at this practice site.   This position will be co-located at – Family Care Southwest – 6169 S Balsam Way Ste 250 Littleton, CO 80123; This position is capacity for hybrid work options.     This position can be combined with another open part-time position to create a full-time employment opportunity; 10 hour work days are an option with this opening.       You will provide behavioral health assessments and mental health treatment to patients of the medical practice. You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available.    Family Care Southwest Website: www/familycaresw.com
ID
2022-4301
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:26 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  We have 1 position available at this practice site.   This position will be co-located at – Centura Health Physician’s Group – West Littleton – 9670 W Coal Mine Ave Ste 200 Littleton, CO 80123; This position has capacity for hybrid work options.    This position can be combined with another open part-time position to create a full-time employment opportunity; 10 hour work days are an option with this opening.     You will provide behavioral health assessments and mental health treatment to patients of the medical practice.  You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available.    Centura Health Physician’s Group – West Littleton Website: www.centura.org 
ID
2022-4300
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:26 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   We have 1 position available at this practice site:   This position will be co-located at – Geriatric and Family Medicine Associates – 3885 Upham St Ste 100 Wheat Ridge CO 80033; This position has capacity for hybrid work options.     10-hour work days are an option with this opening.     You will provide behavioral health assessments and mental health treatment to patients of the medical practice. You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available.   
ID
2022-4299
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:26 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  We currently have 1 position available at this practice site:   This position will be co-located at – SCL Belmar Primary Care – 325 S. Teller St Ste 250 Lakewood, CO 80226; This position has capacity for hybrid work options.     This position can be combined with another open part-time position to create a full-time employment opportunity; 10 hour work days are an option with this opening.      You will provide behavioral health assessments and mental health treatment to adults who are patients of the medical practice. You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available.    SCL Belmar Website: www.sclhealth.org
ID
2022-4298
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 3:27 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.  This practice site has 1 position available:   This position will be co-located at Sustaina Center for Women’s Health 12600 W Colfax Ave #A110, Lakewood, CO 80215. Preferred scheduling for this position is: Tuesday, Wednesday 7am-5:30pm. This position has capacity for hybrid work options available.     This position can be combined with another open position to create a full-time employment opportunity or candidates. This position also has capacity for 10 hour workdays available.   You will provide behavioral health assessments and mental health treatment to female patient populations at this non-OB specialty women’s clinic.  You will also be coordinating services with the practice providers and providing other referrals for the practice's patients and families as needed.       We are looking for someone with a positive attitude, exceptional clinical skills, and the ability to work within a trusted environment with other providers.    The position is eligible for Public Service Loan Forgiveness (PSLF) program.  CAC/LAC supervisory hours are available. 
ID
2022-4297
Job Post Information* : Posted Date 3 weeks ago(11/2/2022 12:07 PM)
  **BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   Jefferson Center is looking to fill their Veteran and Military Family Clinician role at their Wheat Ridge, Colorado location. The Veteran and Military Family Clinician is an important role within Jefferson Center that focuses on  the mental health needs of veterans and their families within the military community.    Jefferson Center is looking for someone who exhibits leadership, enthusiasm, courtesy, adaptability, flexibility and the spirit of cooperation in the work environment. Can multi-task, work independently, problem-solve and remain positive while working both independently and with a team. The Veteran and Military Family Clinician should have strong writing, editing and verbal communication skills. Customer service skills and meet deadlines.    Carry a clinical caseload of veteran and military family clients.  Provide trauma-informed individual and group mental health treatment to adults, children, youth, and families. Foster relationships and partnerships within the military community that are beneficial to the program. Provide intermittent crisis intervention and suicide prevention care.  Conduct occasional outreach and education to the military community, general community, and Jefferson Center staff regarding Veteran Services and mental health issues.   **Please note this is a grant funded position with an anticipated start date of 10/8/2022**
ID
2022-4296
Job Post Information* : Posted Date 4 weeks ago(10/31/2022 3:15 PM)
**BONUS OPPORTUNITY ELIGIBLE**   At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.   The Help Desk Technician’s role is to ensure proper computer operation in an ethical and professional manner so that end users can accomplish business tasks. It is the first level of phone support and troubleshooting for all aspects of IS and its personal computer, telecommunications, and networked based systems.    This includes receiving, prioritizing, documenting, and actively resolving end user helpdesk requests and escalating incidents when considered appropriate and necessary to maintain a defined service level expectation. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person and/or virtual, hands-on help at the desktop level.  Helpdesk is also responsible for New Employee Training of IS technology, policy, and procedures.  
ID
2022-4295

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